My Mom who has never put time on her phone before wanted to do it and accidentally pressed enter before she could enter the airtime card code.
I had to call back a 2nd time about 30 minutes after the first time because the first person I spoke to was so rude and abrasive. Now you want a faxed copy of the 60 minute card that came with the W376 refurb bundle I purchased my Mom last month. I don't have a copier or a fax machine and don't have a Kinko's or UPS Store to go to do anything like this like Alberto was telling me to do to.
If it had been my Mom calling she wouldn't have had any idea what you were asking her to do when it comes to all the faxing and copying particular things.
Your policies make no sense and just like every other business now as long as you've already gotten our money you don't really care. You are holding the minutes I already paid for my Mom's phone hostage. The only thing you all could find out of sort was that one bonus code going through. You could at least let let the phone be used until the minutes run out and then kill it.
In one breath you say you want a faxed copy of the airtime card that came with the W376 bundle, then in the next one you say if I can't get the card to you then I could just buy another one of your phones.
My Mom has lost use of her only cell phone one that she knows how to use and can actually hear on. She has a hearing disease and it's hard to find a cell phone she can actually use since she doesn't text or anything like that.
If you won't turn her phone back on completely at least let her use the minutes she has left that have already been paid for. Just remove the 50 minutes that accidentally got added to her account.
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