Seller's case with my comments in parenthesis:
This buyer has simply changed her mind (this statement is his opinion and not based on fact). She ordered a custom made ring, which is stated to be non-returnable (the ring was not customized. Different shaped diamonds were set in uncustomized settings). I have all the e mail correspondence showing that she was told I would modify our stock ring to her specifications as a special order.
Her claim that the ring weighs less than stated is misleading (the ring weighs a third less than is stated in the item description. Sizing down less than a whole size on two very thin bands does not compute to this much of a weight difference).
Our stock item, in a stock size of 6 1/2 does weig 5.5 grams (how can this be proven?). Her custom made set of rings, made in a substantially smaller size, and with altered settings, for the stones shape she desired, does weigh less (if the diamonds are bigger, it would make sense that the settings that hold them would also be bigger - why such a significantly less difference in the weight?).
Please let me know if you want me to send all the copies of our email correspondence. It clearly shows that this reason, was stated after she requested a refund, for completely different reasons (I requested a refund because the setting was not as described, not customized, and the rings did not fit together as they should, either due to poor design or poor craftsmanship).
She claimed that the 2 ring set did not fit together properly, and that she was hoping that the marquise diamonds, which she substituted for the baguette diamonds, were smaller than she wanted (I was not hoping that the marquise were smaller than the banguettes; I was expecting them to larger. Our email correspondence clearly states this). When asked about the size of the marquise diamonds we would use, I clearly stated that we would put in the largest ones that the space would accomodate (he also stated that they would be larger than the baguettes).
As for the rings not fitting together, I informed her that we had numerous images of the ring set fitting together perfectly (I have the ring and they do not fit together well). I will make the images available to you at your request. After being informed of the above, she THEN complained about the lighter weight (a valid complaint).
There was no claim as to what the ring set would weigh (this is true, he didn't state in our correspondence that the rings would be significantly lighter, otherwise I would not have ordered the ring. But, there was a claim that the design was 5.5 grams in the item description on the website), because they were being custom made according to her specs (simply not so). The 5.5 grams is the weight of the set she did not buy (if the diamonds are bigger, it would make sense that the settings that hold them would also be bigger and he said they would be - why the weight difference?).
However she also wanted the set to be in a smaller size (finger size, not design size) than the original set from which she made the modifications (still not enough and not a valid argument for one third less gold).
Please inform me where to send all the documentation. Thank YouHoward Rothauser
(Additionally, the ring was stated to be valued at twice the listed price because I was buying "factory direct." The obvious question would be, "How can a ring weighing less than 4 grams and with no artistic detail such as hand engraving be worth so much? He also stated that the design would be added to their line but would not take the ring back because it was customized. If the ring would be added to their line, a return would simply mean that the store would have one more in stock than it had before. He actually added the design to his website but promptly removed it when this argument was presented in our email correspondence.
Howard Rothauser has an answer for every dispute I presented which indicates to me that he's been at this for quite some time; "this" being fulfilling orders with far less valuable items than advertised.
Beware that anyone can put up a splendid website and include testimonies that are not real. Beware that anyone can say they are customizing the design when they really are not. Beware that if you buy something online, it can differ greatly from the description. Be informed that sizing a ring down. 75 on thin bands does not compute to the weight of the gold being 30% less than stated in the description. Beware that disputing on PayPal will likely be decided in the seller's favor, even if the item is NOT as described.
Lucyjava
Sun City, California
U.S.A.
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