I worked for this company as a homebased job. I was not in Tennesse I lived in another state. I used USB headset hooked into my computer and logged into the PCS phone system. I started the job believing that they were a legitimate and fair company. I worked for them several months and really had no issues. Then the owners told me that if any customers asked that they were a large printing company located in Memphis Tennesse and that they had warehouses all over the company. I was mainly hired just to answer the phone and take orders. I was also told to tell the customers if they asked that they were a full service printer and did all their own work. I did not like lying to customers and so I avoided any questions I would get.
The truth is PCS is owned by a married couple running the business out of their home. They donot have any warehouses all over the company. The Customer Service Dept is only one person the Husband. They donot do their own printing they contract the work out to a company in Kansas. They also have 2 teenage boys who sometimes will take orders.
While I worked for them they would receive orders by fax and phone. The faxed orders would be sent directly to their home fax machine.
People were sending their credit card info and chcking account info into these peoples home.
I was asked on several occassions by the wife to add additional items to customers credit card orders. When I would question this saying I did not remember the customer advising me that they wanted any additional items I was always told that the customer had faxed over to them additional orders. When a customer called in and would ask the status of their order I was able to look it up on the PCS system. I would verify all the items that were shipped or backordered and the customers would say I did not order any thing additional.
I noticed that this started happening quite often and customers were calling in complaining about additional charges on their credit cards. There were even some customers who said extra money had been taken out of their checking accounts.
The owners wife would use several aliases on the job. She would use her own name as the customer sales rep. Then she would use 2 other names changing her voice as the managers of the company. The company has sold customer credit card info and checking account info to out siders. I quit them because of their criminal behavior and business practices. They started taking trips after the customers started complaining about large credit card charges on items they never ordered and money being taken out of checking accounts. Most of the calls I started getting were complaints from customers. I know personally of 12 lawsuits currently pending against them. Also they have a very bad rating with the Better Business Bureau its the lowest you can get F.
Heres the link to read for yourself:
http://chattanooga. BBB.org/WWWRoot/Report. Aspx? Site=45&bbb=0483&firm=40001155
I currently have a lawsuit pending against them as well for back wages they never paid
I would not buy from them they are a scam and steal your money
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