Last Saturday, Jan. 20th, my husband and I wanted to go out for a nice dinner. We have recently started going to Olive Garden after many years of absence due to poor quality and service. We had a 20 minute wait which was no problem. We sat in the bar and had a glass of wine.
When we were seated, we sampled some of your house wines and placed our order for dinner. I had my favorite, stuffed chicken marsella (sp?) and my husband had his usual, spaghetti and Italian sausage. Our waitress was new but very nice and our salad came right away. However, after 2 bites of salad, out dinner was served. Needless to say, we were disappointed and irritated that the main course was served so soon. Also, my “stuffed” chicken had absolutely nothing between the layers of chicken and it was also on the cold side. It was not the same an previous orders. The waitstaff didn’t seem to think there was anything wrong and hurried on to help other tables.
I realize it was a busy night due to the fact there were 2 birthday parties going on at the same time. However, I have been associated with the restaurant business for over 30 years and know this is not acceptable as an excuse.
I guess I can sum it up by letting you know how disappointed we were. We were hoping things had changed at Olive Garden. Perhaps not?
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