Paid premium price for mother's day flowers including huge penalty fee for having them
Actually delivered on Mother's Day. My Sister did receive a bouquet of flowers at her door - lt;br /
They were for someone else! She called the shop and they told her - so what - she could
Keep them, or deliver them to the recipient -they didn't care. Since the flowers were sent
To my Sis as a surprise, she had no idea that she was an intended recipient too. Being the
Saint she is (which is why we adore her) she drove around most of mother's day morning
Trying to find the intended party. She did - a lady in her 80's who just bawled, that someone
Had thought of her. If not for my Sis, she never would have received her order from these jerks.
I wait until almost 6pm on Mothers Day and my sis has NOT received her flowers so I call
FTD to cancel my order - I'm really burned. They tell me the florist is willing to deliver
Them the day AFTER Mothers day. Well, I reminded her that I ordered online WELL in
Advance and paid a premium price for ontime delivery - so no thanks, just refund me.
She got so nasty and angry, the FTD rep. Named April —she asked in a snotty voice =
"So you don't intend to do ANYTHING nice for your sister?" I told her about my sis doing
The florists own work to deliver an order for another one of their botched deliveries and the
FTD rep just snorted and grumbled that I'd get my refund in a few days and then she hung up
On me. Truly, this is for real—25 minutes after she hangs up —out of the BLUE, the rotten
Florist shop calls my Sis to bully her into accepting delivery the day after mothers day with
The crappy scraps left over from the day before. That witch April got off the phone from promising me
A refund, promptly called the shop and told them to hustle their order so they could all still get paid.
My sis who then knew the story told them respectfully no thanks - please do not deliver because
She knew I had cancelled the order. The next afternoon, her son came home and there was the
SADDEST, SICKEST looking mess of flowers on her porch. Sis works from home and these slimes
Never rang her bell. They dropped off that mess and slinked off, the neighbor actually saw the guy
Tip toe to the door and drive off! How pathetic -these awful rats. First they toldl me they couldn't
Deliver because no one answered the door, then they said that my sisters address didn't exist on
That street even though she's lived there for 15 years and my online order printout showed that ALL
The entered data was correct. Then this April even read off the name of some entirely different
Woman with a different phone number that came up under my order reference number. WHAT
A tangle of lies and deceit. Bottom line —FTD has your money period. They will back their crummy
Florist and NEVER the client. So scout around for a REPUTABLE floral shop near your recipient. Do
A yelp or other search first - then call the shop directly to order. FTD used to stand for integrity - and
Those days are LONG gone!
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