My sister moved to Washington from Missouri to wait for her husband to come back from Army duty in Iraq. She was traveling with their six week old son and our mother. She decided to have Chicago Moving Systems move her.
She had signed a NON-BINDING contract with the moving company and they assured her that the price that she was quoted should not vary to much from the original estimate.
So my sister, her son, and our mother drove to Washington, and planned on meeting the movers there a couple days to follow. Little did she know that the weight that they originally quoted her had actually doubled. She got the phone call from a guy that you can barely understand. When my sister started to ask questions, he just starting yelling at her and told her that she would not get her belongings until the bill was paid in FULL. When expecting to pay one amount then recieving a bill for double that... Thats a lot to handle.
My sister called me and asked what her options were. I simply Googled Chicago Moving Systems and found a little too much out about their company. I contacted www.protectyourmove. Gov. They told me that it is Federal Law that the original estimate be paid in full and that 10% of the extra balance be paid at the time of arrival. I then read very carefully through her "Interstate Household Goods Bill Of Lading" Section 17 describes word for word the federal law that I was told about.
I called the company in reference to this law and contract to try to work something out with the company. They told me that if she was only planning on paying that 10% of the additional charge... Then he will turn the truck around right now and her stuff will be auctioned off. I was appauled at the way that I was being yelled at, I just hung up completely lost for answers.
Although there are companys out there designed to help us out in these situations, they told me that it could be weeks before they can even look into our complaint. Then possibly months to get her stuff.
Sincerely,
Ms. Lost
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