I had been known with a fantastic U.S. Producer of cultured diamonds, Gemesis Corp of California, California, to 1 of the merchants in California (Spencer & Spencer). Throughout the phone sales phone, the Spencer & Spencer sales consultant offered me a cost on the Gemesis cultured stone which she explained had "no defects obvious towards the bare eye." The sales person requested for my current email address and explained she'd follow-up having a connect to a photograph of the particular rock. I tested my mail and preferred the rock and that I consequently decided on December 13 to buy the classy stone like a Holiday present. The web site to which she called me was http:—spencer-spencer.com. That site had a 100% satisfaction guaranteed one month return policy onto it. Following the phone purchase, the telemarketer explained that she'd follow-up the deal by having an email bill.
Being Truly A busy professional military official, I'd very little time to check on my mail before touring from the nation on December 19th. The band came on 15th or 16th, covered for Holiday, as guaranteed from the telemarketer. On December 25th, I offered the current for Holiday. The receiver teleponed me on December 26th to inform me the rock had a sizable downside inside which was quickly noticeable using the bare eye. I named quickly that day-but the vendor was shut. I called again on December 27th and also the vendor declined to simply accept return of the item, stating a return policy from still another site (http:—diamondscultured.com-). After I stated for them they called me towards the site http:—spencer-spencer.com - to get a picture of the stone throughout the unique purchase, they stated that spencer & spencer was a "sibling" organization that did possess a one month return policy, but insisted that my purchase was from their "other company" (http:—diamondscultured.com-).
I went online to examine my charge card record, along with a cost seemed on my invoice from Arkumi-Spencer&Spencer! I called again and stated I'm unsure why you keep talking about this additional organization diamonds classy, but my charge card was billed from Spener & Spencer and also the hyperlink inside your e-mail (that we still have) directed me to http:—spencer-spencer.com. The vendor declined to come back my product but provided an exchange. I declined to simply accept an change on the basis of the reason they had fooled me in to the deal and were today attempting to depend on a return policy from "their sibling organization" (that we discovered was only a DBA for that homeowners Minta Nargess Spencer and Erick Kurosh Spencer of Sherman Oaks, California.
Therefore, I quickly named the maker, Gemesis Corp and requested for help. They talked with Spencer and Spencer many times within the ensuring months and Spencer and Spencer brought them to think the classy stone was certainly a Gemesis item and rather tried to protect their DBA site return policy plan. A was making within the quality of the stone, and thus Gemisis suggested that I consider the rock to 1 of the reliable retailers in California, Florida. I complied and required the rock right down to the vendor in California. The vendor required one consider the stone and stated, "this isn't a Gemesis rock. All Gemesis stones are laser-inscribed having a distinctive gemesis identification and also the Gemesis title. This rock doesn't have laser inscription."
I had been surprised! Not just had Gemesis fooled me about the quality of the stone and also the "company's" return policy, however they misrepresented the maker of the rock! And so I quickly called Gemesis Corp using the information. The repetition in Ny stated she'd contact Spencer & Spencer on my account and appear in to the deal and create a dedication regarding if the organization was promoting the poor rocks of rival businesses from Japan using the Gemesis title. I called back again to follow-up a number of days later and also the repetition explained that "Spencer & Spence isn't any longer a certified store of Gemesis Corp or its goods." The Gemesis repetition established in my experience that she'd certainly been generated think by Spencer & Spencer the rock I'd bought was certainly produced by Gemesis, and he or she also established that not before California store educated me and Gemesis Corp the rock was certainly not really a genuine Gemesis rock did the store note the rock was really produced by another producer.
I'm within the middle of the problem procedure with Credit to challenge the cost and submitted grievances using the FCC and also the Better Business Office.
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