ESBI attached a charge of $14.95 to my phone bill for March.
I do not know anything about ESBI and certainly did not authorize any business to be conducted with this company.
On April 20 I called a customer service rep, Matt, at Frontier Telephone Company and questioned him on this. He said that if I wanted it taken off the bill that I would have to contact ESBI directly.
I told him that since this charge from ESBI was on an invoice from Frontier that I expected them to take care of it. He kept insisting that I have to contact ESBI for a credit.
Frontier had also increased their monthly fee without my knowledge and I questioned him on this also. He finally stated to me that he would have to check into our account and that he would get back to me. When I asked him when he was going to get back to me, he stated, 2 hours. That was 5 hours ago and still no phone call.
On April 20 I sent ESBI an email telling that I wanted them to credit this amount back to my account IMMEDIATELY!
This is what I received for a reply from ESBI:
Thank you for contacting our Customer Service Department.?
From: billview esbi ([email protected])
You may not know this sender. Mark as safe|Mark as junk
Sent: Mon 4/20/09 10:12 PM
To: Gene and Althea B
Thank you for contacting our Customer Service Department. We have receivedyour recent correspondence and will respond within 5 business days. Pleasenote that our office is open from Monday through Friday.
We are retired and live on a limited fixed income. We cannot afford these little "extra" charges that the phone company sticks us with.
I think the whole thing is a rip off. And after reading other complaints about ESBI, it sounds like I may have a fight on my hands. It is criminal for companies to steal from us poor senior citizens and then it is up to the individuals to try and get the money back!
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