Since Dec. 22, I have been trying to get my cable, internet and phone service and billing as to what was promised. As of today 4-17 I am being told that the bill will be $17 more per month than I was quoted after various credits given to me by various costomer service people for delay in service.
I first was told $110 a month, then with the delay in service I was given a $10 off for 6 months. Then another delay then given $20 off for 6 months and an additional $100 cash back. Then with more problems I was to receive a 3 receiver and movie package, now I am not getting that at all.
That meant from the original $110 a month I was to pay after the promised credits $80.00 a month. Today they tell me it will be $97.
I have been dealing with this company since Dec 22. That was the orignial date it was to be installed. With all the other problems it was finally Feb 28 until it was partially installed. Still waiting on the 3 receiver which they now say my credit it no good for it.
How can I have all the other, internet, phone, and 2 receivers, but my credit is not good for a $7 a month box?
I have gone all the way to the executive offices and this is how they are treating their customers. I have dates and names and times of all calls to the company with the credits given to me yet the executive offices are not complying to what their customer service reps have given.
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