I would NEVER order ANYTHING from this website, nor would I EVER refer ANYONE to this website. At a first glance, it seems like it's the perfect place to shop because the prices are low. I was in the market looking for a place to purchse 'Thank You' cards for my wedding.in my google search, I stumbled upon http://www.foreverwedstore.com I found what I thought was the perfect match to my wedding invitations, the description said "blank thank you cards", at the time (they recently changed their description), it did not give any further information, so I decided to call their customer service to inquire about these cards. I specifically asked if the description meant that the card was blank on the outside or the inside. And without any hesitation, the woman I spoke to said it was only blank on the inside and it said 'Thank You' on the outside. Two days later, once I got my paycheck, I ordered 4-pks of 50 for a total of 200 Thank You cards.
I received the cards a week later, I was very excited to open up the package, however once I looked inside the box, I saw blank cards, inside AND out. I immediately called their customer service and spoke to a representative that clearly told me that she thought the description on their website was unclear. She provided me with the process to return for a refund. I mailed the following day - to mail it back it cost me $12. Once they received my returned package, they only reimbursed me $39 (the cost of the cards).
They did not reimburse me the $11 I spent to ship the cards from them to me initially or the $12 I spent to ship the cards back to them, due to their misleading descriptions. Even after contacting the Better Business Bureau (which they ignored the requests from the BBB) they refuse to reimburse me the remaining $23. Not to mention that I had many promises of returned phone calls and NEVER received a return call from their office - I had to call them back each and everytime.
I wish I had read reviews online BEFORE placing my order, maybe I would've reconsidered.
The WORST customer service I've EVER encountered. Now that I'm out the $23, if you add that to the cost of the new Thank You cards I purchased, I spent a lot more than anticipated. Do not buy anything from this company - horrible!!!
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