In March I got an estimate from for $340.00. That was for 3 men @ $85.00 per hour for 3 hours and Travel Time $85.00 = $340.00 Best Time Movers Customer Rep: Betty RosenI put my deposit of $85.00 to hold the move date for March. I had moved the year before with another local moving company and the total cost was $500.00 so I considered it to be a good rate.
Juber (foreman) for Best Time Movers showed up at 9am to my 2 bedroom 1 Bath apartment. Only 1 Adult and 1 Child live in this apartment. All my belongings were in the front of the apartment to be moved into the truck. Juber briefly showed me the Packing Materials Order Form I asked him so all materials will cost me between $100 - $200? He stated yes so I told him he could continue with the service. Never expecting the surprise I was in for.
I had told Juber numerous times that certain items did not need to be boxed up for I had Large Construction Strength trash bags for those items. Example daughters toys, blankets but he insisted that it was company policy. When everything was packed up in the truck they followed me the 4 miles to get to the new address. It is at that point I got the surprise of my life. Juber now wanted me to pay prior to them off loading the truck.
When he provided me the paper work it stated:
7 hours of labor @ 85.00 per hour = $595.00
Packaging / Other%$767.00
Which like Huber had stated would be between $100 - $200
So if you do the math $595.00 $172.00 = $767.00
BUT THAT IS THE CATCH $767.00 is for Bubble Wrap 7 Boxes and Tape
My bill was $1,498.00 and in order to get my furniture I had to pay. Now keep in mind that Juber told me $100 - $200 NOT $767.00 If I would have known that I would have asked Best Time Movers to leave. I was devastated and realized I was scammed. But in order to get my furniture I had to use 2 Credit cards. Juber knew I was upset because I confronted him about the charges for materials and asked why he would tell me one thing then turn around and charge me 3 times as much when the goods arrive are at their final destination. He has only to say that he only makes $10.00 an hour.
Immediately after they left I tried calling Best Time Movers and got no answer. I tried Sunday as well and still no answer. I called Monday March 30th and asked to speak to a manager and Megan stated that they were on the phone and to call back in ten minutes. I called 40 minutes later and again I got the same response. I finally got Betty on the phone and spoke to her about my concerns. I told her that Huber quoted me $100 - $200 and that he charged me $767.00 for materials.
She stated she would have to talk to him and stated that the charges were stated on the revision form I told her that I had no revision form what so ever. She said she would talk to Juber and then fax it to me. 48 hours later I get a Revised Written Estimate stating at total of $1628.00 now. What kills me is that I NEVER SAW OR SIGNED THIS FORM. Betty could care less and would do nothing.
I asked her if I could speak to the owner and she stated that there is none. I told her every company has an owner. I have since contacted the BBB and News Stations in the area to get the word out. I have closed my CC accounts in order to protect myself and credit for I have no idea what they are liable to do.
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