Complaint / Review
Sleepy's
Takes Advantage of Senior Citizens and is so unethical that the Better Business Bureau will not accept additional reports

Sleepy's Trexlertown, PA is a total rip-off business. They sold my senior citizen in-laws a $1,200 mattress that was so foul smelling that the smell could not be removed by any means! When contacted regarding the smell, the customer service people were rude, inconsiderate and completely uncaring. They told these folks to air out the mattress because all new products have an odor for up to a month. Right - the odor actually permeated into curtains of the bedroom, the furniture on the enclosed porch to which the product was removed and was even discerable from outside the home!

When contacting the Sleepy's location for a solution to this problem, my in-laws were told they had to be patient. Sleepy's then offered to sell these 75 year-olds another mattress to replace the offensive product, charge them for pick-up and removal of the stench filled King Koil product that they had just charged them to deliver or nothing!

Repeated calls for assistance were futile. We were treated in an extremely condescending manner, told that the problem was ours and did not receive return phone calls that were promised. Customer service was actually customer disservice.

Contacting the local Chamber of Commerce resulted in an explanation that this vendor was well known as a problem location. The chamber recommended contacting the Better Business Bureau to file a complaint. The BBB told my in-laws that this location had so many complaints that another one was meaningless!

Meanwhile, the mattress - now on the back porch - filled the house with stench, caused my ailing mothe-in-law to require medical intervention and left these poor souls with no recourse but to purchase another product from another vendor.

Not wanting to see others suffer through a situation like my in-laws were subjected to, I would counsel anyone and everyone to avoid Sleepy's Trexlertown like the plague. If people refused to patronize this awful establishment, the vendor would have to change, become more ethical and give some consideration to his customers.

Or go out of business.