Complaint Description:
Tri County Electric is charging a late fee if payments are received by mail on the due date. If the payment is due and arrives on on a day the company is closed they charge a late fee stating the payment was received after the due date. Not giving credit for the arrival of the payment until the next day they are open business. If they have the payment is due on Monday and the payment arrives on Saturday, Sunday, or Monday, the payment is not credited as arriving until the next day they are open for business. Late fees are determined by the amount of payment due. Also if a typo of a few cents is made the full amount of the late fee is required by them. Tri County has offices in Sumner, Macon, Trousdale, Clay, Overton, Counties in Tn. And Allen, Barren, Monroe, Cumberland, Clinton, Metcalfe, and Adair Counties in Kentucky. I am only aware of the above practices occurring in Macon County, I feel sure they are occurring in the other locations as well. If so this should also be corrected!
Desired Resolution:
Change polices giving customers credit for the payment received on the day it is received. If a typo is made then only a percentage of the amount not included be charged not the full amount, of the late fee. As it is now if the late fee is $10.00 and the payment is $0.10 short they charge the full amount of the late fee, $10.00 this should be corrected!
Better Business Bureau's Online Complaint System.
Complaint has been assigned case # 37055092
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