I live in Chantilly, Virginia with my wife and three children. I have been loyal, dedicated and good paying HMS client for last five years (since I own this property). During this period of five years; I had three claims with HMS warranty. Freezing night of December 29; suddenly the air system stopped giving heat. Next day morning; I made sure all fuses were alright etc. Etc. Finally, I called HMS warranty @ 1-888-432-1033 and filed a claim under their ref # 53651477. I explained to HMS warranty rep that I have two sick children at home; one multiple handicapped duaghter and a son with heart disease. That was my bad luck because I pushed the HMS rep to give me service ASAP.
I was given another claim # 6094367 and was advised to call Air Lingus, Inc. Annandale, Virginia. I called Air Lingus, Inc. And spoke to Zack (Zubair) and made the appointment for next day. The tech came and he looked at the system. He told me that 'heat pump' was gone and left with a 'promise' to get back to me soon after updating HMS. I gave him a check for $100 as deductible.
A day after; I followed up with HMS and they told me to call Air Lingus, Inc. I did call Air Lingus and left message on their voice mail but no body called me back. Finally I was able to talk to Zack (Zubair) from Air Lingus on 01/03/09 and he took message for the tech. Just imagine; freezing nights of December-January with two sick children and no heat in the house with one oil heater. Finally I was able to catch the tech from Air Lingus and he told me, " HMS is still shopping around for the heat pump at lowest price". He told me to 'push' HMS to speed up their process. I was able to get in touch with Ellane @ (864) 716-5700 X4157 and she told me that they would be able to get job done very soon. Still Air Lingus was failed to call me and I made follow up with them. Zack told me that heat pump was there with them and he can send the tech next day.
January 19, a day before election day, the tech came and he spent more than two hours and was failed to complete the job. He was not carrying the 'free on' gas in his van. He took an additional day to bring the free on gas for the system.
Since Air Lingus replaced the heat pump; though I am getting the heat in the house but when 'system' starts; it gives a horrible 'banging' noise. At night time; it is very disturbing and painful for my family and neighbors keep on complaining. A blasting and shocking noise at night time is highly risky for a 'heart patient' when he gets disturb from his sleep.
I called HMS and then Air Lingus again. I made the appointment for Air Lingus tech and he never showed up. Then I called them again and a lady from Air Lingus made an excuse of 'system' issue. The tech came another time and day and spent 30 minutes and told me, " I wish if HMS could have replaced the whole unit". What he told me, "At this point nothing can be done". I called HMS again and they told me, " You are out of warranty now. If you want us to take care of issue; you would have to pay another deductible of $100".
Now 'banging' noise is still there though I am getting heat in the house. I already paid $370 (deductible of $100 and disposal fees of $270) and 'banging' issue is connected to the original issue. If HMS and Air Lingus took their time to make me out of warranty and want to walk away from the issue; this is not acceptable and its totally unfair to a consumer.
All I wanted to share my personal expierence from HMS Warranty and Air Lingus, Inc. Annandale, Virginia 22003. Its your call, your decision. Both these companies are photostat of each other.
Samconsumer
Sam
Chantilly, Virginia
U.S.A.
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