On July 9 I ordered cigars from these people. I paid $17.49 s/h after smoking 1 or 2 they began to fall apart.
I called customer service spoke to some guy named Chet. He told me he would send me out some fresh ones and to throw out the old ones. About a week later I did receive the new order. Once again as I began smoking them they began to fall apart. I called Customer service and told Chet what was going on. He asked me for my e-mail address and said at the end of the day he would e-mail me a return label.
The day went by no lable I called the next day and asked to speak to Chet. I was told he was in a meeting. I asked to speak to a supervisior Jeff was the supervisior on duty. He told me that Chet had messed up on the e-mail address and that he would personally e-mail me the return label at the end of the day.
Day 2 went by still no label I called Jeff on day 3 he said he was sorry he would get it out today no more excuses. Day 3 went by no lable was ever e-mail to me. I called on day 4 and was very upset I asked to speak to Jeff I was told he was on another line. I waited for over 20 minutes on the phone Jeff never came on.
I called back again now they tell me that Jeff's in meeting. I told the person on the phone to forget about. The person on the phone was a jerk he said since I was being rude he was going to put in the computer that I had refused the lable.
On August 14 I filed a claim with my bank for $17.49. About 3 months later In November my bank wrote telling me that I had lost my case and that I would not be getting my $17.49 back. I was told by bank to call smokes-spirits to try to resolve this matter with them. I called and spoke to a rude lady by the name of Ms. ThornBerry who said they had sent us more than 1 return lable I told her no way.
She said I will sent you a return in the mail. When we get the cigars back we will credit your account. On November 11, I did receive a return label and sent the cigars out on the 12th via UPS. On the 20th they received them I called them back. They told me they would not credit my account and that I had smoked 4 of the 25 ciagrs in the package. I told them to charge me for the ones I had smoked and credit the rest back to my card. Ms. ThornBerry said NO. On December 12 I wrote the BBB they looked in to it and said they couldn't do much. It appears that Smokes-Spirits had lied to them telling them that their was no record that I had ever called.
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