On March 9, I went to Nu Tan with a Val-Pak coupon for a 30 day introductory offer for $14.99. I walked in and handed Jared (owner) my coupon and said I would like to purchase the introductory special. He asked if I had ever tanned there before and I said no. I then filled out the government issued card about age, skin type, etc. This did not pertain specifically to Nu Tan or their terms and conditions.
Jared then asked if I had any protective eyewear. I said no. I thought this was an odd question because most salons provide them at no charge each time you come in and offer to sell them if you want your own specific pair. Anyway, he said I would need to get some and asked me what color I wanted. I said pink. He handed them to me and then said he wanted to show me the tanning bed. After showing me how to operate it, he said I should start with a ten minute tan, and he left the room.
After tanning, I went back to the front desk to pay for the special and the eyewear. At this time I noticed a sign in the corner that said the eyewear cost $10. I found this to be excessive, but I needed them so I did not say anything. Jared asked "so how was it?" I said "it was good." He then picked up a stack of pads with his member specials/contracts, put it in front of me and asked, "so how do you want to do this."
He made it sound as if I had to sign up for something. I politely said that I was only interested in the 30 day trial at this time. He became upset and irritated. He said "the trial is only good for 10-15 minute sessions in a 20 minute bed. It is for people to see how their body reacts to the bed to see if they want to join." I said I was sorry, but that I just wanted to pay for the special I had come in with. I had only tanned once. How did I know how I was reacting to the beds yet? He took my credit card, swiped it, and then slammed it back on the desk so hard that I was startled and jumped. I noticed I was the only person in the salon. I signed the credit card receipt and said that I would see him tomorrow. He said "ok." I left very upset.
I debated on March 10, as to whether I should go back or not. I thought that maybe he was having a bad day. I had paid for a service and decided that I should give it another shot. I walked in and Jared was there with 2 other employees. He ignored me while another employee was being friendly towards me. Finally, Jared said he would get to me as soon as possible. I asked how long. He said 20-25 minutes. There was no one in the waiting room and I just saw a bed get cleaned. He said there were appointments coming. I said ok I will make an apt. Next time. He said I couldn't-that service was for contract members only.
I asked why he didn't tell me this drawback the day before. I also asked why he didn't tell me that I couldn't tan but for 15 minutes in 20 minute bed with the "special." He said he was going to when he proposed signing a contract, but that I denied before he had a chance to sell me on it. I told him that at this point I had already tanned and that I had to pay him the money regardless. If he would have been up front with the terms before I tanned, I would have gone somewhere else. I would have even spent more money somewhere else.
I asked if people kept calling in appointments if he would just keep pushing my tan time back. He said "I won't make you wait THAT long." At this time I said that it was obvious he did not want to do business with me. I asked for my money back. He said that was not his policy. No refunds. He did not have any business cards nor any of his terms or conditions in writing that pertained to the special. He wrote them down for me. He seemed to be making up rules as he went along. He was very non-chalant and smug. He knew he had my money and that I was mislead and found satisfaction in taking advantage of me and the situation.
My point is this: he should have told me the terms and conditions or presented them in writing when I presented the coupon. He tells you to tan first so you have to pay him. This is a scam, and I feel sorry for all the people who have been taken advantage of.
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