My first time ordering from them was smooth but it was more than 2 years ago. This is my second time shopping with them and this was my EXACT LETTER to the [email protected]:
Hi,
I wanted to let you know that I've been very dissatisfied with the order. It was placed approximately on July 11th. It has been 2 weeks already, and I have not received my phones.
The day I placed it, I told the representative (Extension #3101) that my contract with my current provider would end on the 14th and asked her if I could place the order so the porting process could start on the 15th. She said that it was possible and she wrote a note on about it on the order. I did not provide her my driver's license number that day because I did not have it with me, so I asked her if I could give it to her later. She said yes.
On the 14th or 15th, I believe, I called to a representative to provide him the license number. I do not hear anything from LetsTalk until I call back on the 18th and ask for the status of my order, (all the website said is that it was doing the carrier credit check, and I had already received 2 emails from AT&T about the plan). The representative told me that LetsTalk was waiting for my call to tell them when the porting process could get started, I replied that I wanted it to start as of that moment. I never received an email or a call telling me that they needed this, otherwise I would've called on the 15th already.
On the 21st I receive an email about being already an AT&T customer, and I needed to give you some information related to that. I thought that was a waste of time to be on hold for this.
On the 23rd, finally, I received an email telling me that the credit check was complete. I was glad but not for long when on the 24th I received an email telling me that I also needed to do an identity verification. This was my 2nd order from LetsTalk using this email account. I, again, thought this was a waste of time to be holding out my order for this. At the end of the call, the representative tells me that my orders would finally be shipped within 24 hours.
Then, yesterday, on the 24th, I receive an email telling me that some phones are backordered! And no phones are being shipped, until LetsTalk gets his hands on those backordered phones. This is really frustating. This would've probably taken only a day of work on one of those phone stores. I can only hope I'm not already getting charged for AT&T's plan; and I don't think the representative could keep his word about getting charged for only one day from Verizon.
P.S. The call waiting times are too long. (About 15 minutes for each call, with about 5 calls)
[When I received my phones, I called for a pricematch, because obviously after this whole time the prices dropped and they promised me $200 refund, which DID NOT happen. They promise to call you back, and the DO NOT]
One more thing, I NEVER received a reply from them for this letter.
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