For 9 months Comcast double billed me. It was not a large amount, only $6/mo and admittedly I should have spotted it earlier, but when I called it to their attention I was told they could only adjust one month - $6 bucks. They apparently consider the other $48 additional profit since I didn't catch it by the second month. And the customer disservice voice wouldn't even let me speak with a supervisor about it.
Does that seem right? It's apparently legal, but it's infuriating. I know we are supposed to complain to our local franchise authority (LFA) - and I will, but I'm wondering, does the LFA really give a rat's asteroid about consumers? And even if they did, who has bigger teeth, Comcast or some local franchise authority. Wonder what a small claims court outcome would be. It's not as much the $56 as it is the attitude that, we can do whatever we want and there's nothing you can do about it.
Another satisfied customer. Competition can't get here too soon for me.
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