I should have called this story "The Saint Valentine's Day Masacare". On February 12, I purchased a diamond pendant necklace for my wife. She was with me. I thought that by bringing her I could buy something she would like. (I let her pick out what she wanted). It cost me under $300.
They also had a promotion for a set of small diamond heart earrings for about $40. I bought that as well. When she removed the heart earrings from the box, they bent out of shape and diamond chips fell out.
I went back to the store and they offered to exchange them for a pair that were also bent. (Some one else's return) They no longer had these earrings. The clerk said that there was nothing that they would do because it was over 30 days and I did not have a Zales receipt. I did however bring in my VISA statement showing the 2 purchases.
I e mailed Zales and received a similar reply like those I read from Kevin O'Toole saying give them a day to research what I have said. I never received a reply.
Thank you for this site as I needed to tell the masses that Zale's sells inferior merchandise
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