I belive the follow transcript of my last conversation says it all. It's a long read but says alot about them...
Please wait for a site operator to respond.
You are now chatting with 'Adam'
Adam: Hello, how may I help you?
Adam: Hi, John.
Adam: May I put you on hold while I review your previous chats with the other agent.
John Flynn: I was rudely cut off by the agent while typing. My last statement was... Yesterday. I get a bank statement emailed to me each and every morning and the $46.90 is still not there. I was assured in an email by one of your reps on Feb 4 "There was an authorization made to your account for the entire amount of the original order when the order was placed. This order was cancelled, so the authorization is being removed from your account." It ain't happened yet. Please wait for a site operator to respond. You are now chatting with 'Victoria' Victoria: Hello, how may I help you? John Flynn: Why has the $46.90 not been returned to my account? It has been 16 days since my first request. Reference number: LTK419044034294X Please use this ticket number in any correspondence with us. Subject: magicJack Order#: DT01952750 Reference ID: 12439167 I don't care how you do it but I giving you one (1) hour to make these funds accessible to my banking account. After which if the funds have not been returned, I will contact the BBB, the Consumer Protection Agency division of the OAG and then post messages to both my Facebook and MySpace friends and then possibly file charges of theft with my local sheriffs and/or police department. The clock is ticking... Victoria: Hi John Victoria: Please wait while I check that for you John Flynn: I've said all I have to say. Victoria: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you. Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Cassy' John Flynn: Why has the $46.90 not been returned to my account? It has been 16 days since my first request. Reference number: LTK419044034294X Please use this ticket number in any correspondence with us. Subject: magicJack Order#: DT01952750 Reference ID: 12439167 I don't care how you do it but I giving you one (1) hour to make these funds accessible to my banking account. After which if the funds have not been returned, I will contact the BBB, the Consumer Protection Agency division of the OAG and then post messages to both my Facebook and MySpace friends and then possibly file charges of theft with my local sheriffs and/or police department. The clock is ticking... That's all I have to say. Cassy: Hi, John Cassy: Is this your credit card number, 4870 * * 3946? John Flynn: yes Cassy: You request for the cancellation of your order, right? John Flynn: Feb 3rd Cassy: Yes, as I've checked with your account there have been no payments yet applied on this order, did you used debit card or was it credit? John Flynn: debit. But that does not matter any more. The auth. Should have been lifted by now and it has not. My intent has been made clear and was read by you at 8:31. If my monies are not made available to me by 9:31 I WILL carry out my threat. Cassy: There will be an authorization for the entire amount of the order (46.90) when the order is placed. The order was canceled so this authorization is being removed from the account. Cassy: It's a debit card so it will look like a charge because the funds will be unavailable but the authorization is being removed Cassy: But we didn't take the money out of your account John Flynn: 46 minutes remain. Tick tock... Cassy: Have you tried to contact your bank, John? John Flynn: yes and there is no reversal order on the auth. 42 minutes. Cassy: When was the last time you contacted them, John? Cassy: I have not heard from you in a while. Do you wish to continue this chat session? Cassy: Since I have not heard from you for some time, I am going to close this chat. If you need any help in the future, please do not hesitate to chat with us again. Good bye Chat session has been terminated by the site operator.
Adam: One moment please...
Adam: May I know your full name and email address please?
John Flynn: John Flynn
Adam: Thank you.
John Flynn: [email protected].
Adam: May I know your magicjack phone number please?
John Flynn: I'm getting very tired of this run around. Never had one all info you need is in the previous chat session information.
Adam: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Yvonne'
Yvonne: Hello, I am Yvonne, one of the Supervisors. Please let me help you with this. How are you today, John?
John Flynn: have you read the previous chat info?
Yvonne: Please stay on the line while I read your previous chat transcript.
Yvonne: Thank you for patiently waiting. I apologize for the inconvenience. I can appreciate your frustration with the issue, and I am sorry this had happened to you. I am here to help. I only want to verify if you have the same address with the address on our database. Is this your correct contact details below:
Yvonne: JOHN FLYNN
Yvonne: 303 DALLAS ST
Yvonne: US
Yvonne:
John Flynn: yes
Yvonne: Thank you for the confirmation, John. Can I put you on hold while I'm checking this in our database?
John Flynn: yes
Yvonne: One moment please...
Yvonne: Thank you for the time you have given me. As I checked your account here in our system, it appears that you have an ORDER dated 02/03 with Order Number: DT01952750. You were charged with total $46.90 for the products ordered as follows:
Yvonne: one magicjack at $39.95 each
Yvonne: standard shipping at $6.95
Yvonne: However, this order was cancelled last February 04 as requested. We haven't made an adjustment on your account. We are very sorry for the delay. We are doing a system upgrade that affect some accounts. Rest assure that you will get your money back about this matter.
John Flynn: I'm sure I will. As I stated in my orginal message, I plan on making a complaint with the BBB and Consumer Protection. Would you be so kind as to provide me with an address so I can get these filed. I already have pleanty of names too report.
Yvonne: I appreciate your honesty for telling that to me. I am very sorry for the inconvenience. May I suggest that you call our Billing Department. Billing Phone Number: 561-594-2140
John Flynn: if that is all the help you will provide, I guess I have no other choice. Thank you.
Yvonne: You are welcome, John.
Yvonne: Please chat us back again. To be convenient for you, please do ask for my name, Supervisor Yvonne or any available supervisors so that you will be forwarded to us immediately for that matter.
Yvonne
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