Ameritech aka. SBC is the ultimate is customer dis-satisfaction. They allow their phone users to be slammed (changing of long distance service providers without your permission) and will not refund the money. Our telephone bill averaged 35.00 - 40.00 a month. Then we noticed a 49.95 change one month. We called and they said call back in a month, as they had absolutely no contact information for that charge.
Another month passed, another bill, this time another charge for 49.95 as well as 4 other charges 39.95,29.95 and serveral charges for changing long distance, even though we never did. Now mind you we were paying our basic monthly charges and keeping them current. To make a long story short they ending up telling us we were slammed.
We asked them how this could happen, they said we needed to fill out a form to keep from getting slammed. I asked them why this wasn't just part of their basic service, and why we had to fill out a form to do what is just the best thing anyway, they said "Most people don't mind or just don't care!" as if we were the ones with the problem.
So here we are, SBC shut off out phone, out bill reach 500.00 dollars in slamming charges alone which we refuse to pay, and they refuse to remove! So we cannot get a phone here with SBC, this information has been put on our credit report, which we have spent months clearing out all inaccurate information, and our credit rating is again below the requirement to pretty much do anything, get an apartment, get a loan, a credit card, lease a car. Nothing! All of this because of SBC's practices! Stop this madness!
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