Shopko's policy is to allow a customer to write a check for $15 above the purchase amount and receive cash back. On occasion, a cashier has told the customer she had entered an incorrect key which made the check for the amount of purchase and therefore could not give the $15 cash back. She refused do redo the transaction.
The service desk employee was no more efficient in solving the problem, asking the customer to issue a second check for the same amount even though the first had already cleared the customer's account.
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