Found a $12.95 charge to ILD Telecommunications on my first Verizon FiOS bill. Called Verizon and was told that they can't do anything, I must call ILD. I call ILD at 9:00: 07 AM and am told I have an estimated 14 minute wait. This yells SCAM because they don't open their phone lines until 9:00: 00,
Whil on hold, I go to their website and fill out a communication form, but, just before I click on Submit, I click on the Privacy Notice. Very close to the top of the Privacy notice, they says very clearly that ANYTHING you provide them will be used in ANY way they want.
I decide NOT to click on Submit, because they would then have my name and e-mail address.instead I googled them and found that they are a nationwide scam taking advantage of a law that is supposed to foster creativity and free-market competition. The reports were uniformly, "I called and they said Tough" or " I called and they said they would remove the charge but they did not and they keep charging me".
I called Verizon back and told them what I had found and they sent me to their fraud department, who "recoursed" the $12.95 fee. The person I dealt with was totally great, said that they hated these sleazoids, and even looked back and found that a different company had charged me the month before. They also "recoursed" this charge.
HERE IS THE IMPORTANT PART:
They then sent me back to Verizon customer service and told me to ask them for a "3rd Party Block" to be placed on my account. Two pwople later, the block was applied. They did not promise it would be 100% perfect, but would probably do the job.
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