Never have I experienced a company as inept and frustrating and fraudulent as VoiceStream!
In the six months I've had service (that's 5 billing cycles) they have NEVER given me an accurate statement. The rate plan is miscalculated, I'm charged for minutes included in my plan, I'm charged for phone numbers I don't have — it's unbelieveable!
It started back when I established service. I was told that there were no Portland phone numbers available and I'd have to take a number from a city that's 25 miles from Portland. It took a store manager's insisting that a number be located in order to get a local Portland number. When the first bill arrived it was more than $100 more than my actual charge.
EVERY month I have spent between an hour and an 90 minutes on the phone trying to get straight with my account. I've written three letters to the CEO and still the problems persist. This
last billing cycle they sent me two statements covering the same month and NEITHER was correct.
I can't stress enough — BEWARE before you sign the service agreement! This company is THE WORST I've ever experienced. To top it all off the call quality is pretty bad and calls are often dropped.
VoiceStream? No!!!
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