I reside in the Caribbean and bought a La Cornue stove from England in 1995. It had been constructed for propane fuel, no electrical key since I needed to maintain things easy understanding there is no body to support the stove below. I've had continuous issues with the pilot lamps (you will find 2). They continue out after I am not utilizing the stove so when I change the stove on, it could remain lit for some time however the pilot and gasoline venture out. Following this occurs it's difficult to relight the pilot again before stove is wholly cool. Through the years I've changed the thermocoupler, the thermostat but nothing prevents this from occurring. No body understands why this really is occurring when I have experienced several specialists to focus on the stove through the years however the issue still exists. Looking to get aid from La Cornue is beyond difficult. No body in america might help me since I've an range that originated from Italy and never US licensed, whatsoever which means. I've recommended ripping anything out and changing the interiors with anything more current but I'm informed that's difficult. Should you contact the 800-number to get a so-called specialist, you wait 45 units but still no body accumulates. I've attempted to obtain aid by mail from the specialist, however they do not answer my concerns, would like to substitute components and do not provide any explanations why this can be occurring. I'm totally digusted after investing 17,000.00 with this stove, with no one at La Cornue could possibly offer any actual options. Their site provides very images but no body to contact for after purchase support for away from US clients. I've requested them to get a telephone number and so I may talk to them, however they dismiss my request. Yesterday somebody directed mean email informing me that to displace the pilot construction was 11, pounds, the thermocoupler could be 6 euros and also the delivery could be 115.00. Why cannot I get these easy components from the La Cornue technician in america to get a portion of the delivery charges. I've requested to get a fix guide and that I am informed that there'snot one. Could you envision how personally I think with Holiday arriving, with no stove with no indication of any help are available in the near future.
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