Complaint / Review
Cross Country Van Lines
Lets down another customer Rutherford New Jersey

Incompetence, unkindness, and loss of belongings:

Fool that I was, even after reading another usacomplaints.com on Cross Country Van Lines I still hired them. MISTAKE! I ended up very disappointed.

Not only did CCVL not deliver at the promised time so that I could not be present and had to ask a friend to receive my shipment, they FAILED TO TELL ME the particular form of payment they required so that when they finally did show up they refused to unload and drove away!

I was out of the country at the time dealing with my home having been destroyed by Hurricane Ike, so I phoned the Cross Country Van Lines boss and asked him for consideration under the circumstances and to please accect the check I had left for them.

Owner Michael DiBenedetto is a cold, uncompassionate, robot of a businessman who was unable to take responsibility for his employees errors, and he refused me any help of any kind whatsoever, period! I made other arrangements.

Okay, all this left me rather unhappy. But here's the kicker:
LOTS OF MY STUFF IS MISSING! And isn't that the real point of the exercise?

So I'd recommend that after you read two complaints on this company you do NOT hire them. I think you'd be inviting trouble.