Complaint / Review
Cross Country Van Lines
The movers destroyed our property, came 2 weeks beyond our requested time of delivery, ruined our carpeting, generally grossly incompetent, rude to my wife and elderly mothe

Cross County Van Lines was recommended to us from Nation wide relocation moving brokers. We did not know that 72 complaints were files against Cross Country in on line Better Business Bureau in a three month period. We paid them to pack our belongings. They arrived at 400 pm, finished at 100am, forcing our 84 year old mother to supervise this slipshod procedure. Using boxes 2 ft.By 4ft, they crammed any shape and material into these oversized containers. Upon arrival, bed posts, lampshades, lamps pictures were damaged.

They were to transfort from the midwest to calf. Approximate time 7 to 10 days, They were weeks late, We called the company to learn the whereabouts of our goods. First they denied any knowledge of the location of the truck, later they explained it was in Oklahoma, two days later in Indiana. When finally arriving in california, much of the furniture was damaged, clearly as a result of moveing our load around the van to accomodate multiple deliveries and pickups as it wondered about the states

At delivery, they did not place a drop cloth aover the new carpet, then used the dolley in the house ruining the carpet. They made no effort at avoiding scraping the walls. When I complained, I was told to get out my paintbrush. These were totally untrained movers who were overworked, exhausted from hours on the road, unable to hire local help, to assist them in moving a three bedroom household into a two floor dwelling.

The only positive aspect was the behavior of the helper to the driver, who tried to be cooperative, and to advise the clueless driver as to how to properly move furniture.

Cross Country van Lines should not have a license to operate, and the broker who recommends them should be sued for failure to monitor this company and for denying their responsibility for the standard of performance.

In the end, Cross Country Van Lines, will pay 60 cents a pound of brokes goods, and no more than 25 dollars a day that they failed to meet their delivery date. This as they zig-zaged across our country, arranging for new loads, destroying our property, and ignoring their promised delivery date.