I purchased an indian outfit (like a dress) from this website. I discussed with them prior to submitting my order how to provide them with my measurements. They explained that I should take certain measurements and that was all they needed to make the outfit. I provided them with the measurements, they were clearly labeled and it said "cm" after each measurement implying centimeter. I am enclosing a copy of my paypal receipt so you can see how it was written:
Dear XXXXX,
This email confirms that you have paid khaas Boutique ([email protected]) $159.43 USD using PayPal.
Message: This item will be picked up at New jersey store by XXXXX.
Height 5'4", shoulder to apex 44cm, waist to feet 104cm, shoulder 40cm, above bust 90cm, around bust 100cm, below bust 84cm, around waist 90cm, around hips 100cm, armhole 43cm
As you can see all measurements were clearly provided. When I received the outfit it was not even close to the right size. I am small, this outfit was around an extra-large. I discussed this with the store and this was there response (copied from my email):
Date: Sun, 16 Nov 10:41: 25 -0800
From: [email protected]
Subject: reply from khaasboutique
To: [email protected]
Hi xxxxx,
We apologize for the inconvenience caused to you regarding your outfit. Looking at your measurements, i realize what may have happened as far as the sizing is concerned. Measurements are always taken in inches and tailors work with measurements taken in inches as well. And your measurements in cms were done in inches with the same numbers you provided.
Pls send us back the outfit and we will get a new one made for you.
Sincerely,
lakshmi
As you can see the store has without a doubt admitted it made a mistake and made the outfit incorrectly. They go on to say they will "get a new one made for you." They clearly didn't do this, what they did was try to alter the incorrectly made outfit. Of course it didn't work, imagine trying to make an extra-large shirt into a small! I explained to them that this was not a new outfit as promised and that their attempts to alter the outfit was a failure. I asked that they either make a new outfit to the correct specifications as they promised or refund my money. They are refusing to do either. They are now trying to say that it wasn't their fault and the item was made correctly, this is of course an attempt to shift the blame, especially since they already admitted that it was not made correctly.
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