I returned something that I purchased form Ulta.com. I returned it on 12/20/08 and they received it 12/29/08? C'mon. I could have driven there faster ok? Anyway, I never received a confirmation of this return nor anything in the way of when my money will be refunded. I tried their supposed customer service number and was on hold 35 minutes the first time. I wrote 2 emails and left 2 messages over the course of 2 days ok?
As a lark, I thought I would just lay the phone down, put it on speaker, and go about my day. Funniest friggin thing happened, my phone was going dead and NO ONE ever picked up! That was over 3 hours on hold! They are so lucky I didn't sue them for wasting my personal and improtant time waiting for their stupid ignorant as*es to pick up their own lines. I don't think anyone exists there. I really don't.
I think they post this number and hope their customers will just get tired and go away. I am so freakin ticked off right now. I used to be a shopaholic there. Never again! I will Internet shop ANYWHERE but there. They suck big time! Never again. I will sue them in small claims if I don't get something stating where MY money is. They have frauded me by keeping there product AND my money. That is stealing in my book Ulta.
Legal costs will be theirs to pay also. I think I should start a "Ulta Lawsuit" website. Bet ya I am one of hundreds of thousands they have screwed and they pay no recourse nor suffer any consequences.in this economy, every penny counts Ulta and you better pay yours, um excuse me, MINE up v-e-r-y soon.
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