I have spent the last year trying to rectified my Rheem heat pump complaint with Service Doctors in Chantilly. I have reported them to the BBB without satisfaction—I can't believe the BBB lets them carry its symbol on Service Doctors' website. I am putting my complaint on this website because I don't want the owner, John (Amit) Jain, to screw anyone else.
The owner of this Service Doctor has failed to improperly install a Rheem heat pump and has failed to respond to my calls for help. I had to finally call an independent HVAC contractor to fix the installation, and I had to hire another contractor to cut my deck so the installed oversize unit could be moved away from the fence that blocked its ventilation.
The only response after almost six months that the BBB has had from the owner is "her warranty is comprised since she had another contractor work on the unit." Mr Jain would prefer to threaten me than to address the complaint.
This particular franchise of Service Doctors does not stand by it work nor does it respect customer service.
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