Glen Klein, owner of Sunburst Patios and Landscaping, was paid $1573.50 on 11/5/08, this being the total cost of materials plus 50% of the cost of labor as agreed per our contract details. Glen has never showed up to begin work and he is unresponsive to our requests for a refund.
Glen Klein agreed to begin work no later than 11/10. On this day, his excuse for why no work began regarded an ongoing project with another client. On 11/17, Glen informed me that his other project was nearly complete and he would begin ours in a couple of days.
After several calls not returned, I was able to reach Glen on 11/21 and he informed me of his back injury that occurred while finishing his other job. During this conversation he told me the Dr. Recommends 3 days bed rest and work would begin no later than 11/24. Work did not begin and we were unable to reach Glen until he returned our call on 12/1 and agreed to refund our payment by 12/5. According to Glen, he was in the hospital due to a Slipped disk and would not be able to work for us.
The next day, 12/2, he gave an estimate to my fraternity brother/co-worker Eric Allen, and agreed to begin work within 1 week. On 12/7, I received a text message from Glen stating, I am not a thief, I will make amends. On 12/8, I waited for Glen to show up at Eric's house since he was no longer returning our calls. He told me This (situation) was Not intentional and we agreed he would either begin work or refund the full amount paid by 12/17. Glen is not returning our calls, no refund was ever paid, and no work has ever began.
Additionally, we discovered the following from our research of the Better Business Bureau. Glen Klein of Sunburst Lawn & Landscaping located at 14173 NW Freeway #178 Houston, TX 77040, has a total of 4 complaint (s) about this business in the last 36 months, our standard reporting period. Of the total 4 complaint (s) closed in the last 36 months, 4 were closed in the last 12 months. These complaints concerned: 2 regarding Refund or Exchange Issues, 2 regarding Service Issues. All four complaints were closed with No response.
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