My wife and I recently saw a charge from blockbuster on our account. It was a surprise to us because we had not been to blockbuster recently. I called the store and they said it was for late charges for some of our recent rentals. It was a shock to us because the charge was for about $25. Since when did blockbuster charge that much for late DVDs? The big shock is the blockbuster processed that payment without our authorization. No one called us to ask for payment. No one told us that was owed. We did not give our card information for the payment to be made. The only thing I can think of is that blockbuster kept our information from one of our previous transactions and decided to use that same information for another payment without our approval. This is very upsetting to both of us, and is grounds for further action, not to mention wanting to cancel our account with blockbuster.
The real issue is the irresponsibility of blockbuster using people's personal information without any authorization or approval to process late fees. Yes they are late fees.
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