On December 8 I ordered my fiance a pair of shoes of for Christmas. The money was taken from the credit card instantly, including the $15 in shipping and handling. That same day I received an email confirmation. Well, days go by and STILL no shoes. On December 16 I receive an email stating that my shoes have been shipped, but there is no tracking number.
Now, as of today, December 30... There are still no shoes here! See, I order ALOT of stuff online with Ebay, Amazon, etc. I even order from companies overseas, and all of these companies have managed to get my product to me with no problems at all.
So, now I feel like I just got scammed along with the others who have complained on this company. On this website I read a few other reports from consumers just like me who are having the exact same problem with this company.
The company filed a rebutal against one of the consumers that posted, and said "we wish you would of handled with us before writing this nasty report." Well, I have sent SEVERAL emails from different email accounts and nobody has responded. I have called and left voicemail everyday for weeks and once again, nobody has returned my call.
If this company would of responded to me or even gave me a tracking number to prove that my product has been sent, then I would not be writing this report. That is all I asked for. If alot of people went in together to get a lawsuit... We would have one. So far, I am seeing several on this website. I don't want to be nasty about it, but I either want my shoes or my money ASAP... It's been too many weeks and as I said, not ONE emlpoyee has even contacted me.
Everyone be careful... Because if this IS a real company I have not seen any customer service skills, no call back or emails, and of course NO SHOES! However, my money was taken the same day, amazing huh?
Cassandra
Palm Coast, Florida
U.S.A.
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