Usacomplaints.com » Shops, Products, Services » Complaint / Review: Smart Style #43234 - Smart Source Hair Salon#43234 Un-Ethical Haridresse. #395061

Complaint / Review
Smart Style #43234
Smart Source Hair Salon#43234 Un-Ethical Haridresse

I am very VERY unhappy with my hair. I dyed it black about a year ago and have kept it that way for awhile. I decided to let the color grow out and about 3 months ago thought I could cover it up. Nope. What I got was about half my hair was the new color and the rest black. Looked like it was just faded. Blah.

Yesterday I decided to go get it done professionally (seeing as I have no idea what I am doing). So I loaded up and headed out.

When I got there the lady was busy and said come back in about 35 minutes. No problem. I told he what I wanted and she said it wouldnt be a problem to just dye it a redish brown and the black would be gone. COOL!

So I come back about half an hour later and she is still busy so I took a seat and happily waited.

Thats when my future hairdresser, Elnora, came sulking in. She looked like she just woke up on the wrong side of the bed. The other lady told her what I wanted and she started cleaning up her area.

So many alarms went off in my head to tell me to leave. The first was I had to sign a waiver. Really. A waiver saying that I might not get what I wanted and it wasnt their fault if that happened. I should have left. I did not check any of the boxes agreeing to anything. I feel that if you have a job as a hairdresser you should know how to perform this job. I have NEVER had to sign anything like that before.

Second alarm: The lady never talked to me. Never asked what I wanted. I did, however, tell her I wanted the black gone and a straight cut in the back to get rid of dead ends.

Third alarm: The price was completly different than what the first lady gave me. It was almost $20 higher. When I looked at the reciept I was charged for a shampoo and cut. I did not get a shampoo. I know for a fact that when you get other services done that you do not get charged that bundle price. Also, I will never understand why they insist on charging $10 extra dollars for 'Longer hair' when dying it seeing as they cut it all off afterwards. Cut it first, then dye it.

Anywho, she sets off yanking the hair out of my head (bedside manner she did NOT have). She mixes the dye up and slathers it on me and the floor and the drape and the mirror. After she is done splatter painting the salon she tells me this isnt going to work and I will have to bleach it in 4 weeks to get the black out. What the hell? Why not tell me that in the first place? I would have happily paid for that service to get my desired results.

After sitting with the dye on my hair for about 15 minutes (I have had my hair dyed SEVERAL times professionally and it takes at least 35-40 minutes) she sticks me under the dryer.

When I get back to the chair (still with wet hair) she is on the phone trying to cut my hair. I am very pleased to know, now, that her boyfriend / husband / whatever wears a size large boxer brief, a size 13 socks and a extra large wife beater.

I didnt feel her cut my hair at all. I get up from the chair and see one little strand on the floor.

Result? 1/4 of my hair is the new color, the rest black and my 'blunt' cut is at an angle. I left looking the exact same as when I came in.

Now I ask: is it my fault that she was in a bad mood? Did she not go to school to be a hairdresser? She already knew that the dye wouldnt work. Do you really think I will go back in 4 week to get what I should have gotten to begin with? Should I have paid $68 for, what I see as nothing??


Offender: Smart Style #43234

Country: USA   State: Texas   City: Houston
Address: 13484 NW Freeway
Phone: 7138959553

Category: Shops, Products, Services

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