A duplicate of mail to iTravel2000:
Dear Jane, Publicrelations at ITravel
I'm writing to state my heavy issues using the holiday that I got last December through ITravel2000. I really hope you will take some time to examine my issues cautiously, when I genuinely believe that they're essential and not just represent my very own tale but also needs to function like a caution to other guests.
I reached the resort Marea del Portillo on December 14th. It was my next trip to the resort previously year or two and that I have usually discovered my stay below soothing, pleasant, and cozy. I had been consequently getting excited about the exact same encounter on my week long remain in the resort. Nevertheless, on December 15th all this improved. Between 4 o’clock and 5 o’clock within the morning my camera was taken from my space. This may just have occurred possibly within the 10 moments I had been eliminated from my room during this time period or within the period it got me to truly have a bath, where I'd not have noticed somebody enter my space. The loss of my camera is obviously excessively unsettling, but my issues increase beyond this product reduction.
In my opinion the robbery of my camera is indicative of the higher issue in the resort. Within my stay I heard about various other robberies that had occurred round the same period, leading me to think that my tale isn't an isolated event. The immediate chance the robbery of my camera happened while I had been within the space is just a genuinely frightening thought. The only real individuals who might have acquired use of my space could be people who might by pass the digital key-card program. Contributing to this, I had been surprised after I discovered that the digital key to my space 217 additionally exposed space 215. This conclusion made me understand that the feeling of protection provided by the digital important cards was definitely bogus. Many of these facts factors to a clear insufficient protection within the resort which must be resolved quickly.
I also provide severe issues using the method that resort administration replied to my statement of robbery. I instantly informed resort administration, particularly Julio Naranjo, by what had occurred. After requesting several concerns (a number of that have been not at all essential or related), he explained he might alter the rules on my space as well as examine the documents for that digital key cards. I never heard back concerning the outcomes of this analysis. Law enforcement were named in and that I used hrs producing a police statement. The administration didn't appear excessively worried about the robbery of my camera or using the apparent common protection issues in the resort. I used a lot of my holiday asking concerning the standing of the analysis. This clearly influenced the quantity of period that I really could invest experiencing the holiday I had been said to be having. The individual responsible for publicrelations in the resort, Alvares Naranjo, might replicate over and over that she'd need to wait before authorities statement was finished to consider any more steps. I had been also guaranteed a duplicate of the statement, that we have, obviously, not obtained. Mrs. Navajo didn't appear excessively worried or prepared to consider the required actions to deal with my issues.
Even today I've not noticed back in the resort when it comes to my camera or my protection issues. I'm hanging a notice that I delivered to the address directed at me by among the hotel’s supervisors, Julio Naranjo, that was delivered due to an inappropriate email address. I'm myself a in a resort in Europe and that I realize that this isn't the right or accountable method of coping with clients. Personally I think that resort administration is overlooking my issues, and in so doing indicates neglect not just for my very own security and safety but additionally that of additional visitors. It's unfortunate and frustrating that my holiday in a location I understood and respected was destroyed equally from the real robbery in addition to the possible lack of problem proven to me by resort management. The Marea del Portillo resort has dropped my regard and understanding, and that I will definitely advise other tourists about my tale. I'd greatly enjoy any aid you could offer in solving these problems, any more actions I will consider, or every other feedback you might provide.
Truly,
Danuta Piekarzewski
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From: Danuta G
To: [email protected]. Cu
Cc: [email protected]. Cu
Subject: Taken camera
Delivered: December 28 9:31: 49 PM
Expensive Julio Naranjo,
I'm publishing since it is a week since I have left from your own resort. When you are currently conscious, within my stay below my camera was taken from my closed space, an event that's just inappropriate. I talked along with you about creating reparations, and also you explained this might occur when the authorities statement was finished. It's now been per week and that I haven't noticed back from you, that will be also undesirable. If you want extra information concerning the camera I will move it along side a who's coming on January 4th.
Robberies in a hotel leave guests by having an excessively damaging impact of the resort. I understand to get a reality from talking with people who the robbery of my camera wasn't an isolated event in the resort during this period. I would recommend which you critically check out the more common issue of robbery, as this might without doubt have an effect on whether individuals decide to visit your resort when they were to become made conscious of this.
I'm expecting your quick response within this issue once we mentioned while I had been staying in the resort or I'll have to consult others by what further actions to consider. Please send your answer [email protected].
Sincerely,
Danuta Piekarzewski
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