I have been dealing with these companies for over a year and a half now. It has been very frustrating! It all began, September. I click on one of those free trial offers on the internet to look at some information from Direct Discount Club. I agreed to review their packet about their services... But I never received the information packet! The next thing to happened is, I see charges on my bank account for $1.00 and then $19.95 for Direct Discount Club and $1.00 and $14.95 for American Family Healthcare.
A few days later, I called their separate 800 #'s and told them I would like to cancel my memberships and have a refund of the fees returned to my bank account. They asked me for my membership number and I told them I don't have one because I never received the packet of information they promised to send me. They took my personal information and said they found me in their computer. They said they had cancelled my memberships and would credit my account. I believed them, when they said that everything was taken care of.
The following month, I am looking at my bank statement and again I see that I have been charged for theses fees and no sign of any credit from these companys. I decided to call the fraud line at my bank and explain what had happened. They told me that they would take care of it. I waited for them to get back to me but they didn't!
I became distracted with personal health problems, several months passed and I had forgotten about the fees. When I was able to get back to my regular routine, I again saw the fees on my bank statements. I again called the companies and asked for them to cancel my memberships. I asked why they hadn't been cancelled from my previous phone call? They acted dumb and said they didn't know why, but they would take care of it this time.
Well, you know what happened! The same old charges appeared but this time they were under different names; Family Healthcare, WC Value Plus and My Leisure Savings Club but the same 800 #'s. I notified my bank again and they didn't respond. Some other personal things came up and some more time passed. So now I see that they are still charging me their same old fees. I really do not have time for this aggrevation.
I am now going to go to my bank branch and speak to the bank president and see what he can be do about this. I have had it!!! And if they will not give me any satifisfation in this matter, I am going to threaten to take my money's else where and no longer do business with them! I am also considering calling the local Attorney General of Nassau County, New York and see if there is anything that he can do? So, wish me luck... I hope to get this matter resolved once and for all!
Very Frustrated In Hicksville, New York
Lillianna
Hicksville, New York
U.S.A.
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