I contacted a website for grant money. I read the provosions and agreed. I did not use the service so on the 5th day of the 7 free days of access I called the phone number. I could not get thru to them on that day. 25 calls at least. On the 6th day of free access I called the number numerous times 15 calls trying to connect and got thru to them once but was cut off. On the 7th day the same process was taken and I got thru 2 times out of 30 tries but was cut off from those 2 calls after listening to the music fade in and out for 10 minutes. I continued to call the number, 20 calls, I checked the number many times so I knew the number was correct, but could not get thru due, I thought phone line problems.
I finally got thru on the 9th day but was again dropped from the connection.By now I was 2 days past the 7 days of free access so I went to my bank and cannelled the debit card and had another card sent to me from my bank. Then I got my bank statement and saw the charge on my statement. I called the same number of Grant University and was miraculously connected to them and over the next 3 days called them and tried to explain the phone connection problems but they would not listen. Over and over and over and over and over and over again, more than 5 calls, they told me the same thing, you went past the 7 days and you are not entiled to refund.
During these calls I actually connected with a supervisor and she told me the same thing over and over and over again. You went past the 7 days Bla Bla bla. That put me in the position that I looked for this site, complaint. So here I am. I want my $69.95 refunded and these people put in prison and all the phone operators need jail time as they must be aware of what they are doing.
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