I have had a problem with my digital cable becoming pixelated and then the picture going black. Over the years they would insist that there was no problem and then the problem would go away. I have tem come out in Spetember and the guy replaced all of the cables which seemed to fix the problem. After the contractors showed up to bury the cable I noticed the landscape lights didn't work. The contractors had cut the wire. Time Warners response was that they didn't know anything about that. I ended up having to splice the wire together myself. It just seemed easier than dealing with the lazy slobs in customer service.
In November I decied to have my second TV connected to cable and have roadrunner installed since Time Warner had a special running. Right after I scheduled the appointment my other TV became pixelated and the pictured turned to black. The service guy was scheduled for Friday 11/20 an he came and replaced the cable box, but he said there were a lot of errors in the line. He went to check the cable outside and when he came back in the picture was pixelated even worse and the sound was stuttering. He said it must be trouble in the line and he would schedule them to come and check the lines on Saturday 11/21. Meanwhile I was left with a TV that I couldn't watch. When I returned homw on Saturday, I turned on the TV and the problem was still there. I called the customer service and they scheduled an appointment for Tuesday 11/24 the same day as my installation.
On Tuesday, the installation cable guy shows up and says he is there to install roadrunner. I ask about the cable installation on the second TV and he stares at me blankly. I ask if he knew about that and he says no. Then he proceeds to tell me ha can't drill a hole in the wall to complete the installation. At this point my blood pressure is sky high. I call customer service and while I'm talking to a rep the service cable guy shows up. He laughs when he hears about the install and tells me to tell the rep the install guy is a contractor. The rep tries to talk to the rep, but he insists he doesn't know how to drill a hole. He can only connect to a line already installed. The rep apologizes an says she will reschedule me for mext Tuesday 12/2. Meanwhile the service guy tells me the cable box is shot and the guy on Friday should have checked the box in his truck. He says the box was probably a bad box that was returned and a service guy didn't tag it as bad, so it was put in the "good" box bin. At last my TV is usable.
I am surprised on Saturday 11/29 to receive a Hallmark card from Time Warner apologizing for letting me down. I think maybe Time Warner has changed.
On 12/2 I awaken hopeful that I will finally have cable and roadrunner installed today. The phone rings and it is Time Warner and my stomach sinks. They want to know if I am going to be home and why I am requesting a Time Warner installer and new equipment. I explained about all of the trouble I have had lately and they said I had a contractor scheduled to show up. I say I would rather have a Time Warner person and they say they will see. When the Time Warner person shows up they are new and still in training. They tell me I need to have a Landlord permission slip signed before they can install the cable and roadrunner. I am confused because I am not a renter and tell them I am a homeowner. I am told I need the permission slip signed and they go away. I guess the card I received was a hoax. Time Warner doesn't care about its customers. I thought my blood pressure went as high as it could on 11/24. I was wrong. I think it must be 400 over 200. I call the service rep and she says she will tell her manager and try and get this resolved. I request that she emphazies how angry I am with Time Warner since I had to take time off of work two times for nothing. I ask for a price adjustment and she locks me in for 12 months at 5 bucks cheaper than the new higher price I am paying now. This helps a little, but I do not understand how Time Warner can operate like this. I await the call from the manager, but I won't be holding my breath.
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