I made an order on 11/11/08 for christmas tree decorations totalling $14.95. On 11/25/08 I was contacted by abc for payment (even though I paid online they somehow didn't get it) and gave them my card number. I then received an email from them a couple days later saying the items had been shipped and would arrive on December 3rd. I of course looked at the tracking number and found that they had not been shipped, UPS simply received the shipping info and had made a packing slip.
Today 12/04/08 I checked the tracking number again... No change. It still hasn't been shipped. The problem with this is that tomorrow I am moving into a new house and will no longer be able to receive mail at the address they have on file so I called them.
It took me 1 1/2 hours to finally speak to someone only to be told that they "don't know where the package is" and that "ups has had it since last week and hasn't shipped it". I was then told that there was nothing they could do and I need to check the status everyday until it ships, once it ships I can submit a claim form to ABC and get either a refund or a new package free of charge. That would be almost ok if I didn't need it well before Christmas! So most likely I will be out the $25 I spent on this order.
Oh and just to be clear they charged me $10 in shipping which is close to 70% of the cost... inSANE.
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