Complaint / Review
Best Buy
Online Laptop Pickup Order Not Found and Phone Calls Unanswered

I had a terrible experience with their customer support too...

I ordered a laptop online and received their mail for pick up. I went there and they could not find it. They had me wait for 1.5 hrs and finally said, laptop is unavailable, I have to cancel my order and reorder it.

Frustrating as it was, I ordered it again. I got email about pick up again but this time I wanted to confirm it on phone before I drive 15 minutes... I kept dialling the CR 5 times without a response... I have never seen such a bad service