Complaint / review text:
On October 30,2008 I bought a 1922 Mason & Hamlin Design “A” Great Guitar, Serial Number: 30179. I had been informed the violin nevertheless had some function left to be achieved which I'd get the violin within 3-4 months. On a single evening I sent Paul Prisco the cost for that violin he explained he works to set up cargo through Keyboard Carriage and might return to me having a ship day. I never heard back from Paul and so I started attempting to contact him the week of November 2. After I got your hands on him he explained he was in the centre of downsizing and shifting his service and that he'd finish the job about the violin the next week (the week of November 9th) and request cargo next, therefore that I really could anticipate the violin to reach the very first week in December. I waited until November 13 or 14th without reading something from Paul after which I tried calling him again. I eventually got your hands on Paul on Friday, November 17th and he explained he nevertheless had a need to place he bass strings about the violin which he'd be calling Keyboard Carriage 24 hours later (Wednesday) to set up delivery. He explained he'd contact me on Wednesday having a vessel day, and of rough I never heard back from him on Tuesday. Therefore, I started calling again on Thursday when I acquired your hands on Paul he explained he was in the centre of focusing on an essential offer and questioned if he might contact me back. I decided but never heard back from him. Therefore, I contact again later at night on Thursday until "Jay" the "store forman" responded and stated Mike had a household crisis and could be unavailable for some times. Jay got only a little brief with me after I started producing questions concerning the pianos shipping. Today all a quick all of the steel components had all been delivered back to Mason and Hamiln for replating and also to reduce an extremely prolonged conversation, there is a lot more function that must be completed about the violin than what Paul stated must be completed within our pervious conversation. Really discouraged, I expected Jay easily might get the violin before Christams and he said yes. I expected him to possess Paul contact me when he became accessible so that as per typical I never heard from Paul.
On Wednesday, November 26th, I started attempting to contact Mike again. This time around when he responded the telephone he explained, "I am in the centre of anything extremely important. Not that the material is not essential, but I have to contact you back." I had been irritated, but decided. And again, he never called me back. Therefore later that night I chose to try him again. It required calling two distinct figures, but I eventually got Paul about the telephone and he rudely explained he was conscious that I had been looking to get your hands on him which he didn't wish to have a discussion with me about the event of the vacation. I told him that I'd settled him entirely per month before to get a violin I'd not obtained a vessel day for which I believed minimal he might do was consider 3 minutes to provide me the info I needed. Without moving in to some lot of depth, Paul was extremely rude and required every chance to get rid of injections and insults since I had been worrying him and also the cost that I'd delivered him was miniscual set alongside the thousands he was worth. He essentially explained that I simply must be individual which he wasn't required to preserve me educated on which was happening with my violin since "he did not function this way." I told him that perhaps he must return my cash so when he'd a violin that I'd deliver him his cost. Again, he explained he did not work this way. Long story brief Paul explained to contact him the next Thursday, December 3rd. I named nowadays, December 3, and Paul did not answer his telephone and his voicemail wasn't taking messages. Today we observed his site isn't any longer on the web. We've approached our lawyer and you will be getting the required actions to recuperate our deficits.