On October 24, I received a call from someone from the Blue Yellow Book Company. I was in the middle of a service call at one of my client's houses and I was completely stunned by what I was told.
The lady asked if I wanted to renew my subscription in their book for the next 48 months. I told her I had no clue to what she was talking about. She tells me that I had a listing on the website with them, in this so-called book, and now I owe them $698.
I asked them why they never billed me anything for two whole years and they said they don't operate that way. I told her that I didn't sign up for any advertising with them and that I wanted proof otherwise before I would even consider paying this bill.
She began telling me that she has my recorded conversation where I authorized this listing/charge. I was very argumentative, to the point she got really short with me.
She turned to saying well if you want to cancel you need to talk to the cancellations department. I said cancel what? She repeated herself. I said, whatever I have to do...
So then I was transferred to a guy who said he was recording the conversation. I said ok. I answered his questions, and then asked to hear the tape. He said I don't know what you and the previous agent spoke about so I am unable to meet your request. I said, fine, transfer me back to that other lady and I'll tell her again. So he did, and I did.
She swore that I would have a copy to hear and then the bill would arrive in my mailbox within 10 days. She then said I would have 30 days to pay it. Well just about a month later, today, November 21, I receive the bill.
First of all, this thing (ridiculous looking bill) doesn't say hardly anything other then the amount due. Second, there isn't any sort of letter or documentation as to the account. Lastly, the lady said I would receive it in 10 days, almost a month passed. The postmark is from the 19th, and the bill is due 11/23/08. Are you kidding me? What happened to the month window to pay it, they use it to mail it. Well even if I had the intention of paying this bill, two days from now is Sunday. Good luck getting that accomplished.
I am reading other people's complaints about this same company and all of them are fairly similar. Thanks for taking the time to read mine... Mostly thanks in advance for any suggestions, comments, or updates.
Someone needs to go after these people. This is going to spread wildly if nothing is done.
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