My wife and I spent over $1000 to resize and repair various jewelry items at this store. One of the items was an ring that was to be resized. A detailed discussion was had with store personnel regarding how the stones would first be removed to avoid damage due to the heat to be applied to resize the ring. When we went to pick it up the stones had been damaged and discolored.
They made promises to replace the stones and we have followed up and were told that they were having trouble finding the necessary stones. Now they won't even return our calls or respond to written correspondence. We initially went to this store because it is a woman owned business.
Unfortunately, I didn't bother the check with the Better Business Bureau or check with the Court System first. Had I done either of these things we would have never set foot in the store. The BBB gives them an Unsatisfactory Rating and the list of law suits that they have been involved in is as long as your arm. Most likely we will never be successful in resolving this matter with them as it has been ongoing for close to two (2) years. If you are in the market for jewelry (or even repairs) take time to check out who you are going to do business with.
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