I am a life long loyal customer of Levi Strauss, and Dockers pants. I am in sales and throughout my career I mostly wear Dockers dress pants. I have ALWAYS been satisfied with the products and durability of your pants. This is why when Sears had a Fathers Day Promotion with Dockers, my wife and daughter took me there to buy cloths and take advantage of the $75.00 gas card promo. We purchased over $100 worth of cloths at a time when it wasn't the wisest thing to do; however we leveraged the decision to do so by offsetting the purchase with the gas card we were to receive.
SEPT. 18th after realizing we have not received our gas card I called the phone number listed to inquire what the status was. They told me that they have mailed it and be patient it could take up-to 6 weeks to get. So I waited, and waited. After 3 additional attempts to find out what the hold up was. I was informed they would look into it.
TODAY - I receive a phone call from Dockers and they explain the card was mailed and used, and from their standpoint there was nothing more they could do. I do not know what security procedures are in place to confirm that the cards reach who they are intended for, but I never received the card.
Please forward this to the appropriate department who handles these types of complaints. I am hoping to receive correspondence back within reasonable time.
It is not my problem there are faults in the mailing, tracking, and activation of these cards. I am a loyal customer who spent hard earned money on your product, and want this to be made right!
Very frustrated
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