I called the customer service representative for bestbuy inquiring about whether or not I make a purchase online I will get a price match in the store. The customer service representative stated that I would not get a price match for an online purchase in the store if at a later date that product price reduces. I later found out this is not the case after doing research on the company's website. This seems a simple enough concept that a customer service representative should have been able to help me.
My second issue was on the same night with a different customer service representative. I asked about my rewards certificate for my birthday month and why I had not received my certificate because I am a rewards member. The representative could not tell me when I would receive my birthday special offer and stated that it could be at the end of the month and also stated that the certificte is only good in the month of my birthday. My family wants to use my birthday certificate to purchase me something for my birthday on November 9, and now they may not be able to and bestbuy was no help. It is customer service help like this that will most likely cause me to take my business to WalMart, and this is unfortunate because my family was planning to buy an Xbox 360 game center along with the Rockband II game set along with several accessories, easily spending over $500.
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