Was told that shipping would take about 6 to 8 weeks. When I didn't receive my purchase, i asked and they told me they have sent my items out. I told them to re-send and to re-charge my card for "re-delivery". They said they would.
After another week has passed, they did not recharge my card. I was angry because what I had initially paid could have easily covered for a tracked parcel via DHL or Fedex. And a missing parcel could be tracked. My purchase was US$300 of polymer clay accessories, etc.
Then my persistent emails were bounced from one person to another (initially a male) and then to a Wilma. The answer I got from the guy was "We will look into it and revert." I wrote a few more times and was ignored.
I notified my bank that I wanted my money back because I did not receive my purchase. But as my online purchase was well over 3 months, they can't do any charge-back and I can't get my money back.
I wrote to the BBB.org and they said that I have to be there PHYSICALLY in Baltimore if I wanted to pursue the case.
I have previously warned others in Yahoo group (Polymer Clay). Given that Polymerclay built their business around "word-of-mouth" they had the opportunity to reply but they didn't. Cos they KNOW what I was talking about, they have chosen to remain silent over this issue.
This company have since added to their terms and conditions that "they have no way to guarantee items would arrive in destinations outside of USA".
The least they could have done was to give me the TRUTH - that they were unwilling to keep me as a customer and so they were unwilling to re-ship for items lost. They could not GIVE me that truth.
There is no point of calling them regardless of whether the number is toll-free or not because there is no willingness to resolve the problem nor to keep me as a customer. It was my first AND last purchase with the company.
I ordered from SINGAPORE and I can name at least one other Singaporean who got his items from Polymerclayexpress VERY LATE but he had lost some business by the time the polymer clay arrived from them. They have 2 sites polymerclayexpress.com and the other which they may have deactivated & polymerclayexpress.net (their first site).
This transaction was well over 5 years ago. (Please also beware of people selling outdated "automated" software that does not work anymore cos websites now have the "are you human" verification system.)
P.S. I am based in Singapore and I ordered online in Singapore.
Kelly
singapore, Hawaii
Singapore
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