I have hired Lucas Lawn and Yard Care to prepare my lawn for the winter. They were supposed to de-thatch my lawn and over seed it. It was not planned that they will bring dirt to cover the seeds, as Mr Lucas told us this is how the golf courses do. Total cost $210.
Workers came and only cut the grass before seeding. This is not de-thatching, which is supposed to remove all the dead grass. After the operation, the ground was still covered with dead grass and dead weeds. I talked to the workers who said it is not a problem. As I do not know much about lawns, I decided to trust them and handed my check.
After a week, very little new grass was showing. I called Mr Lucas. He came and said to not worry, it will grow. Four days later, still nothing. I do not understand how grass seeds can grow if they do not touch the ground. The ground being shocked by thatch.
Since the window to have a lawn ready for the winter is very short, I called Mr Lucas again. Winters in Arizona are lovely and this is when we can enjoy our backyard. He said that he will have his employees come the following day. They will manually rake the dead weeds covering the ground, cover with dirt they will bring and seed again.
The following day... Phone call from Mr Lucas. Three of his employees had called in sick and he was not able to send anyone else to do the job before the following week. He also suggested that I purchase the dirt myself. As I asked why, he said that he does not know where is his dirt and that he does not have time to look as he is leaving for the week-end. I thought that was not correct at all. Not only they initially did not do the job as agreed, but Mr Lucas was not efficient at fixing the problem. He prefers to enjoy his week-end instead of helping customers who entrusted him with their hard earned money. Bad, bad business practice.
I was obliged to cancel the next week appointment, as we need to go out of town on business. I cannot leave my property open while I am away, and after that, it will be too late for the seeds to grow.
The result is that we were obliged to do the job ourselves in emergency. We went to purchase the dirt and more seeds.in one afternoon, my spouse and myself had to do the hard work of raking the dead grass, laying the dirt and seeding.
If we have paid someone to do the work, it is because we both have health problem and prefer to not do it ourselves. I do not see how I can get my money back from Mr Lucas as I cancelled the appointment. But he made it impossible for me to accept any further delay.
I am out of $210 dollars and I hope that Mr Lucas will enjoy them, because this is the last time I will call him for a job. I think that problems can happens, what makes the difference is how they are fixed.in this situation, I think that Mr Lucas (who is a young guy) could have stopped by a local hardware store, pick up a couple bags of dirt and come to finish the job himself. This would have been the right thing to do.instead, he now has a bad business report on him. Shame, shame on Lucas Lawn and Yard care in Phoenix, Arizona.
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