On October 24, I was scheduled for the installation of my Direct TV HD services with activation of my new account. To my surprise, when I came home that day I noticed that my Charter Communications (broadband internet services) had been completely removed.
The installing technician took it upon himself, without asking permission first, to completely yank the coaxial cable installed by Charter, unpin it from the walls of my house and selfishly used the drilled port for his own line which had been lazily pinned outside of my house, with nails hanging out of the wall causing the cable to hang and dangle. It looked hideous and unprofessional.
I immediately called Direct TV too calmly and respectfully requested that the technician return to repair the damages he had done to my internet service provider's cabling into my home so that I may restore my services. I was told that I would need to wait for a call from a 3rd party the next day, and to call back if I did not receive the call by 6pm. I never received a call the following day.
I called Direct TV back and spoke to a nice lady from technical support who attempted to call the technician who was responsible for vandalizing my internet equipment to have him immediately return and correct his negligence. I was disconnected over the phone after waiting on hold for almost 30 minutes.
I called back and spoke to an incredibly rude support agent by the name of Brad who was quick to accuse me for the destruction of my own property by not personally "requesting that the technician not uninstall any services in my home by Charter." I asked Brad to be elevated to a representative who might assist me in filing a complaint, and I was denied. I asked Brad to speak to his supervisor, and was denied. I was told that the only thing he would do for me is give me a number to the sister company in my area responsible for installing services.
Disappointed, but realizing Direct TV had no remorse for their irresponsibility, and clearly no intent to assist me, I called the number Brad gave me only to be forwarded to a tedious and confusing automated teleprompt system. I called Direct TV again for assistance, where I was placed on hold while the technician made the call for me. I was told that I would need to wait several days to have the technician return. I asked if there could be any possible way of expediting my service request due to the circumstances, and was shot down by being told, "There's nothing else we can do for you." Or in Brad's famous words, "call Charter, maybe they'll help you quicker."
So I did. I called Charter and explained what was going on. I was immediately placed in priority support and was told to expect a technician the next day to repair damages inflicted by Direct TV. Friends have suggested I collect a letter from Charter's technician explaining the unlawful conduct by Direct TV, and possibly file a small claim for the damages; for now, I agree to at least maintaining a statement by Charter maybe then I'll get through Brad to speak to that supervisor.
0 comments