My husband and I of course are average americans living pay check to pay check. Not rich by any means. We did what most people do (now after looking in to it) 67% to be exact do, went to a rent to own franchise. Aarons to be exact to get a computer to help us with a company we were just starting and needed to be able to keep in contact online and with paperwork. We could not afford to go and by one out right so we went there hoping to find something we could afford and know that it would not be a peice of crap. So my husband came home with it, i was so excited I wanted a laptop to be able to bring with me everywhere and do estimates right there.
So a week later I started having problems with the thing. I went through the paperwork to make sure it was new as it stated it was, and everything showed that it was. The keys were sticking all the time and then all the sudden I could not get online. The computer would freeze up. I thought maybe I did something. Being very computer literate, i put it in safe mood to see if it was anything to do with windows and with trail and error found out it was nothing I did to the computer. So I was pissed. So i did not go in to pay it on time. I unfortunetaly had a death in the family and we had to leave town for 2 weeks. They did come to my house once I guess cause there was one notice there. After we got home we went right there and I told them the thing was a piece of crap and gave it back to them, they then asked if we wanted to change to another one, so we said ok. Then said well in order to do so you need to pay for the other one up to the 15th it was only the 12th. And then pay for the other computer as well for those days too so double pay cause they could not change the computer to do it any other way. So i pay for the computer that i had that was junk. They turn around haVE THE manager come out and tell us we are not getting the other computer andf they just wanted us to pay up to date on our contract and we gave them the computer all ready and to leave. I told them i had a death and if it were a huge deal why did they not call they claim they did which if they did i would know it cause they are known to call 100 times a day... So i was pissed as I had just got a letter the same day from them saying I was a valued cusgtomer and that they wanted me to bring in the laptop and they would update it for free. They were only sending it to get me to bring in the computer and pay and then they were going to take it. So after leaving i said wait we paid for it for 3 more days go in and get it. So I called and told them i was coming to pick it up and they put me on hold. They then got on and said they would reimburse me and to come back and i told them the girl told me that she could not do that at all when i was there and made ahuge deal about charging me 20.00 extra dollars for it then charged me 15.00 to come to my house and 7.00 late charge so it cost me what it should had for a month for two weeks.
I called the cops and told them to come and pick up my merchandise. They came but because I let them have it they would not give it back had I not then there would be nothing they could do at all cause i paid for it. I told them that i had every right to pay on it in full and own it cause I still had a contract and they told me that they had already closed it out. I have never in my life seen anything like it. Just out of spite i pulled out my wallet at which i had 1200.00 in it and told them there loss i was going to go down to rent a center and buy one out right just because and i was going to tell them what they did to me. They then changed there attitude. No way will i ever go there again. But also I am going to fill a complaint on them. One for the moeny they had me pay for my contract at which they closed out so I should not had been liable to pay for it at all. And they tricked me into paying knowing they were closing it out. And I still was under the pay out contract and they would not allow me to do it. They scammed me and thought they had the last laugh but when they saw that we didn't care cause we had enough to buy one out right in my pocket I got the last laugh... So jeremy i hope you know this is not over I will never allow anyone to try to out smart me ever. I will get my money back one way or another, i do not care if i make out with no money after paying court fees it is the principal that you know you are typically dealing with families with little money and you use them but they are the ones paying your bills every month so show some friggin respect. So now I have a bigger better computer that I bought and own for good no payments but the next time i think i need something and can't afford it i think i will save up and buy it out right and not deal with people like that.
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