After dealing Originally with SBC Yahoo
To host my business website they offered a package deal with a shopping cart. When they were bought by ATT they changed the package and I have been trying to cancel the shopping cart ever since, more than a year. Att tells me that they will transfer me to the webhosting department which is really just Yahoo (I didn't know that!). Average wait time before I hang up is 45 minutes to an hour, longest 3 hours on hold before hanging up without ever talking to anyone!!! Att finally stayed on the line with me until they answered (after i cancelled with them) it took nearly an hour for someone to pick up from their direct line. Then they told me I should have called Yahoo. How would I have known that? I bought it through SBC/ATT, I pay ATT, i sould be able to cancel through them. The customer service rep Josh tells me he is aware of the 45 minute wait time but that is average I told him they need to hire more reps or get better service he tells me I am abusive. I ask him for his supervisor because all I want to do is cancel and he is still talking he says it is a three to five day wait to get a call back from a supervisor!!! Get service!
I have also been overbilled by Att for the bundle package and have to call every month to have them fix it after being on hold again.
Please just get yourphone, web / web hosting and TV from someone else. It's has become to frustrating dealing with them. You get one good customer service rep for every ten you have to deal with! When you do get one they can only do so much. If I wasn't so angry I could probably be more articulate.
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